CareNote — All-in-One Homecare & Assisted Living Software

1. Information We Collect

CareNote LLC ("CareNote," "we," "us") collects information you provide when creating an account, using our platform, or contacting us. This includes:

Account Information: Name, email, agency name, phone number
Usage Data: Features accessed, time spent, actions taken within the platform
Resident & Staff Data: Data you enter about residents and staff is stored securely and belongs to you
Device Information: Browser type, IP address, operating system

2. How We Use Your Information

To provide and maintain the CareNote platform
To send compliance alerts, notifications, and product updates
To improve our services and develop new features
To communicate with you about your account or support requests
To comply with legal obligations

3. Data Protection

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and regular security audits. All data is hosted in SOC 2 compliant infrastructure.

4. Data Sharing

We do not sell your personal information. We may share data only with:

Service providers who help operate our platform (hosting, email, analytics)
Legal authorities when required by law
Business partners with your explicit consent

5. Your Rights

You have the right to access, correct, delete, or export your data at any time. Contact us at privacy@carenotehq.com to exercise these rights.

6. Contact